Reference

Terms and Conditions That Govern Your 55bh Account

These terms set out the rules for opening and using a 55bh account, including how deposits via bKash, Nagad, and Rocket are handled and what you agree to when you access the platform.

Account eligibility rulesbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessAccount conduct standardsHow to raise a dispute
55bh Terms and Conditions That Govern Your 55bh Account
HOW WE OPERATE

How 55bh Handles Your Account and Data

We hold account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or request account closure through the Help Centre or via email support.

Account Security

Your account is protected by password authentication and OTP verification on login. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider.

Data Retention

Transaction records, including wallet deposits and withdrawals, are retained for the period required under applicable financial regulations. You may request a statement at any time.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.

Requesting Changes

To update your registered mobile number, wallet details, or personal information, submit a request through live chat or email with a valid ID. Changes are processed after verification.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on 55bh to ask about a specific clause, dispute a transaction, or request account changes. Available during platform operating hours.
Email Support Send a written query about these terms to our support address. Include your registered account number and the clause you are asking about for a faster response.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — wallet verification steps, withdrawal holds, and account closure requests are all documented there.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out through live chat or email.

Account eligibility depends on your local law and the regions where 55bh is available. It is your responsibility to confirm that accessing the platform is permitted where you are located.

A breach may result in suspension or permanent closure of your account. Any balance held at the time of closure will be reviewed in line with the circumstances before a decision on withdrawal is made.

No. Deposits must come from a wallet registered in your own name. Mismatched wallet ownership is a breach of these terms and may trigger a withdrawal hold pending verification.

Contact support via live chat or email with your account number and the transaction reference. We will review the dispute and respond within the timeframe stated in our support policy.

Yes. We post an update notice on this page whenever the terms are revised. We recommend checking this page periodically, especially before making a deposit or withdrawal.

Submit a closure request through the Help Centre or email support. After closure, we retain transaction data only for the period required by applicable law, then delete it from active systems.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.